Copy and paste from word or excel in ckeditor, the formating is losing

[Ravi]

Hi Team, We use firfox 38.3.0 version and in our application we have CKEDITOR, the version is 3.6.2.Our end users sends mails to external clients by using CKEDITOR version. Below issues are we are facing

1. if we select font size as 16, after reaching the email to outlook, the font size shoing as 11.
2. copy paste from word doc into ckeditor, the format is missing.

we used the "pastefromword" plug-in. defined the setting is config.js file.

config.pasteFromWordPromptCleanup = false;
config.pasteFromWordRemoveFontStyles = false;
config.pasteFromWordRemoveStyles = false;
config.pasteFromWordNumberedHeadingToList = true;

deping up on the data, the copy and paste is working fine(tables, bold, color..etc) . but in most of the cases , the formating is missing in ckeditor and also in outlook after sending the email.

3. in one case, the font-family is showing as "Symbol" if we copy and paste data from word doc into ckeditor.

any suggestion and solution to resolve formating issue from word doc into ckeditor.

Regards, Ravi Para

[Jakub Ś]

First of all please upgrade your editor to version 4.x (best 4.5.10).

Second it is really hard to say what is wrong. You have old (not supported anymore) CKEditor version integrated into your application.

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Please try reproducing this problem in standalone CKEditor version 4.x and if you are able to do it, please provide MS Word file which is causing these problems.

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We don't support Excel yet e.g. ​https://dev.ckeditor.com/ticket/13623#comment:2

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It is really hard to say anything about outlook. I don't assume you have CKEditor integrated into outlook so most likely you are pasting or transferring content there. In such case I would blame outlook default styles (perhaps CKEditor is not adjusted to them) of the code which is transferring data.

[Marek Lewandowski]

We're unable to put any more PFW related tickets in 4.6.0. We'll revisit it later.