Opened 3 years ago

Closed 3 years ago

Last modified 3 years ago

#16647 closed Task (invalid)

No response from CKSource

Reported by: Jeremy Owned by:
Priority: Normal Milestone:
Component: General Version:
Keywords: Cc:

Description

I want to know if the company responds to people?

I've tried e-mailing and using the 'online talk to sales team' and got no response. I tried to place an order but their system insists I enter a VAT number. Our company is example and doesn't have one. I tried the on-line contact form, and had no response to that. I've checked our spam.

In my original e-mail I wanted to know this:

Can you clarify the difference between the basic and professional version of CKFinder? We have looked at it and are considering purchasing it.

We have one website app we want to use it on, but use different subdomains for development and testing, so the developer uses dev.oursite.com and we have test.oursite.com as well as our app.oursite.com for example.

Does this com under the single website? I guess it depends also on whether you have something encrypted to ensure it can only work on one specified domain?

Change History (2)

comment:1 Changed 3 years ago by Jakub Ś

Resolution: invalid
Status: newclosed

comment:2 Changed 3 years ago by Wiktor Walc

Hey Jeremy,

My apologies for the inconvenience.

Thank you for not giving up and getting in touch with us here. It looks like you were somewhat unfortunate. I checked the gmail mailbox (info@…) to find an email from you and did not find any (I even checked the spam folder). Is it the address where you sent a message to us?

Anyway I got worried when I noticed that indeed you entered a contact message on our website and the ticketing system did not correctly fetch it. This is a serious technical issue which we'd definitely work on to resolve it asap.

Our sales reps will contact you within 24h to reply any questions you have regarding licensing.

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