Opened 6 years ago

Closed 6 years ago

#9959 closed Bug (fixed)

IE: select a text, right click to open context menu, click to insert Link or Anchor --> OK button not work

Reported by: lam nguyen Owned by:
Priority: Normal Milestone:
Component: UI : Dialogs Version: 3.6
Keywords: IE Cc:

Description

Tested ok on Chrome. This issue happens on IE8,9,10. Steps to reproduce:

  • type something
  • select a text
  • right click to open context menu
  • click on toolbar icon to insert a link or an anchor
  • type url/name... -> OK button not work. Cancel & close button work well.

Attachments (1)

dev_3.jpg (253.2 KB) - added by lam nguyen 6 years ago.

Download all attachments as: .zip

Change History (5)

comment:1 Changed 6 years ago by Jakub Ś

Keywords: IE added
Status: newpending
Version: 3.6.6 (SVN - trunk)3.6.2

@lamnguyen88 the problem you have described I was able to reproduce only in CKEditor 3.6.2 and only in IE9.

  1. Could you double check and see if you egt it in latest CKEditor 3.x i.e. 3.6.6 or in editor 4.01?
  2. Is there anything missing in your TC, like some extra step, config option e.g. enter mode set to Br or perhaps some custom plugin?

Changed 6 years ago by lam nguyen

Attachment: dev_3.jpg added

comment:2 Changed 6 years ago by lam nguyen

I got this issue from QA team and can reproduce it.

When reproducing it on ckeditor 3.6.6 sample, it throw an error on IE. Please see my attachment.

comment:3 Changed 6 years ago by Jakub Ś

Status: pendingconfirmed
Version: 3.6.23.6
  • Select initial text
  • Right click to open context menu
  • Click on toolbar icon to insert a link or an anchor
  • type url/name. In my case it works best if I enter something that ends with .com e.g. abc.com or dfgdfgdfgdf.com
  • Click Ok (Don't use Enter key)

Result:
Message: „getRanges”: is empty or undefined
Line: 1344
URI: /ckeditor/_source/plugins/link/dialogs/link.js

Problem can be reproduced from CKEditor 3.6 rev [6904] in all versions of IE.

Please note that error doesn't occur in CKEditor 4.x - best workaround is upgrading :)

Last edited 6 years ago by Jakub Ś (previous) (diff)

comment:4 Changed 6 years ago by Jakub Ś

Resolution: fixed
Status: confirmedclosed

Fixed in CKEditor 4.

@lamnguyen88 I have just talked with my colleagues. If error doesn't exist in v4 then best and probably only solution is upgrading to this version.
We advice same thing with minor releases.

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