Opened 17 years ago
Closed 12 years ago
#1069 closed New Feature (expired)
File browser responses when wrong _FileBrowserLanguage is set and some general thoughts
Reported by: | Wiktor Walc | Owned by: | |
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Priority: | Normal | Milestone: | |
Component: | File Browser | Version: | |
Keywords: | Discussion | Cc: |
Description
I know that people should read docs etc. but let's see how some of users test software before actually deciding about using it. They download file, unpack, then see _samples dir and simply run examples.
Since there is no README in _samples dir, it's not obvious that to run examples divieded into separate dirs for each language, user must do some additional config changes (that's how examples usually work).
So, because we can't split FCKeditor into separate distibutions for each server language (which would give us real statistics of using each distribution btw.)
I think it's important to give at least the most appropiate and descriptive error responses to the user to that specific error (and generally everywhere).
Very good example is problem with wrong _FileBrowserLanguage and _QuickUploadLanguage. In error message we are displaying contents of a whole file and "The server didn't send back a proper XML response." (see #227) - it says nothing to the user and it's not so easy to close that message on a small screen.
I suppose that some people wouldn't consider it as a configuration error but as a shortcoming and would be wondering whether they encounter more strange problems in the future.
My suggestion is that we could add in each connector.ext file some special tag in a comment section e.g.
do not remove this line: #FCK_WRONG_LANGUAGE_ASP#
And then if XML response is wrong, we could check before displaying error message whether such special tag exists and display more friendly information, for example:
Your server didn't execute ASP file. Please check whether ASP is available or change your default server language in fckconfig.js (...) You can find more information here:...
Change History (3)
comment:1 Changed 17 years ago by
comment:2 Changed 17 years ago by
Keywords: | Discussion added |
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comment:3 Changed 12 years ago by
Resolution: | → expired |
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Status: | new → closed |
FCKeditor is no longer actively maintained, the file browser is not distributed with V3/V4.
That looks like an interesting idea, it's easy to implement and it can give a more detailed message than showing the full page in those cases.
There are other details about how to improve the experience of first use: