Opened 5 years ago

Closed 5 years ago

Last modified 5 years ago

#11751 closed Bug (invalid)

incompatibility issues with ckeditor used by Bluehost

Reported by: delm Owned by:
Priority: Normal Milestone:
Component: General Version:
Keywords: Cc:

Description

Hello,

I use Bluehost for my websites and a few days ago they switched to your html editor. Now all pages that were created with their previous html editor, cannot be edited on yours. Pieces of html code just disappear when the Bluehost pages are opened on CKeditor. Codes like DIV, and the page size parameters, disappear from the page's code; I add the code back in, save the page, then I check the source and it's gone again. Also, I cannot see the bottom part of the page on the CKeditor, to work on it, there is no scroll down, to see the rest of the page. Lastly, elements on the page [position of images, etc] move when the pages are opened with the CKeditor. What do you make of this? what do I need to do?

sincerely, Thanos

Attachments (2)

Screen Shot 2014-03-31 at 3.57.48 PM.png (870.7 KB) - added by delm 5 years ago.
code piece that keeps disappearing after saving the page.
Screen Shot 2014-03-29 at 2.54.03 PM.png (58.2 KB) - added by delm 5 years ago.
should I configure the page size and DIV, in this?

Download all attachments as: .zip

Change History (5)

Changed 5 years ago by delm

code piece that keeps disappearing after saving the page.

Changed 5 years ago by delm

should I configure the page size and DIV, in this?

comment:1 Changed 5 years ago by Piotrek Koszuliński

Resolution: invalid
Status: newclosed

It seems that the Bluehost uses incorrectly (or rather improperly) configured editor. The styles, attributes and elements are being removed by CKEditor because Advanced Content Filter's rules were not set. I think that in your case, when you need to edit entire page structure, you don't need the ACF at all, so it should be disabled.

However, I am afraid that ACF is not the only cause. I see that the HTML which is loaded to CKEditor is incorrect and in general very poor. It has not been created in anything like a good web page editor. CKEditor will try to fix it and that will cause changes in how it is rendered. There are ways to disable some of those automatic corrections, but that, as well as disabling ACF, has to be done by the CMS administrators.

You can read more here: http://docs.ckeditor.com/#!/guide/dev_basics

Last edited 5 years ago by Piotrek Koszuliński (previous) (diff)

comment:2 Changed 5 years ago by delm

I see. Thank you so much for your help! How can we let Bluehost know that they need to tweak their CKeditor, so that the pages are not altered and automatically corrected? Wouldn't this be something someone should tell them and help them fix? I'm sure there are more people like me, whose entire websites have been built on their previous editor and we're now essentially locked out of our layouts, unable to update or do anything. I would be so grateful if you could help me.

regards, Thanos

comment:3 Changed 5 years ago by Piotrek Koszuliński

That's Bluehost's job to configure editor properly. We only provide a component and have no influence on other companies using it. You need to solve this issue with Bluehost.

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