Insert/Edit Image disappearing on submit

[Amanda Henderson]

I would like to report a issue with Insert/edit Image icon. Several users within my company including myself have reported uploading an image multiple times and once the user submits to save the image, the screen refreshes and the editor appears as blank.

At first, I went in and uploaded a jpg file then tried to code the source code in manually, but as soon as I hit "Submit" even the code that is supposed to be there is gone.

Today, I have figured out a temporary work-around where if I upload the image, wait til it appears in the editor window - I will then click "Source" to view the source code and while viewing the source code, click "Submit" - the image stays at this point.

Here are my co-workers observations:

Co-worker 1: "I’m trying to upload this banner under visual effects. I get it to insert and show in the box but when I hit submit visual effects it goes away. What am I doing wrong?"

Co-worker 2: "I have submitted an image that I want to show up on confirmation emails at least 4 times in PP. It doesn’t seem to stick! Each time I go back to see if it saved, it is not there. The verbiage that I added stuck, but not the image. Any ideas why?"

[Artur Formella]

Could you check your editor version? Is it connected with MediaWiki or Drupal CMS? It is possible your CMS doesn't save your code. Does it occur always, with any image, even not existing?

[Amanda Henderson]

It's Version 2.4.2. Seems to occur with all images. Text is not affected, but images are.

[Alfonso Martínez de Lizarrondo]

Then it could be #351, fixed 19 months ago.

Reopen if you can reproduce the problem with a current version and provide an url to test.