Opened 8 years ago

Closed 7 years ago

#8972 closed Bug (expired)

Problem with text screen loading blank in safari when on slower download speeds

Reported by: alisonharrington Owned by:
Priority: Normal Milestone:
Component: General Version:
Keywords: Cc:

Description

We have installed the newest verion of ck editor in our software Runs fine in IE but in safari and chrome when browsing at speeds of about 6mps the text toolbar comes in quickly and then a quick flash of code and then a blank screen - it then takes at least 90 secs for the text to come actually into the text editor - we have tested this on speeds of 15mps and then it seems to work ok - bottom line is we need to have it work at speeds of 6mps which is normal browsing in aust on 3G network - we can only think that on lower speeds something is hanging ??

Our tech guys cant work out the problem - can anyone help

Change History (2)

comment:1 Changed 8 years ago by Jakub Ś

Keywords: mac /safari text box slow load removed
Status: newpending

Is that problem reproducible outside of your application? For example are you able to reproduce it in our demo page http://ckfinder.com/demo or on nightly build - http://nightly.ckeditor.com/7484/_samples/ or does the problem occur in sole CKEditor without any custom code, custom plugins or code from your webapp?

If you can reproduce it that way please provide a reduced sample HTML file that we could use to see the problem

If not than there is a problem in your application and not CKEditor. This can be caused either by your custom changes in CKEditor, custom plugins made for CKEditor or webapp custom code. You can test this by disabling those modifications one by one.

Editing area is loaded in iframe, have you got any code that might in anyway slow it down E.g. filter such tags as iframe?

Another thing might be that document that you are loading into CKEditor is simply too large. How many KB or MB does it have? Could you also tell me if spell checker is enabled when CKEditor is loaded?

comment:2 Changed 7 years ago by Jakub Ś

Resolution: expired
Status: pendingclosed
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